Complete Guide to Customer Service Training Videos for Enterprise Businesses

What are customer service training videos?

Customer service training videos help enterprise businesses train their customer service team.

These interactive training videos educate your customer service reps on interacting with customers, responding to their queries, resolving issues, and upholding a positive customer service experience.

The training videos also help break down complex information into small chunks that are easy for the reps to understand and implement.

Why are customer service training videos important?

Customer service training videos are one effective way to train customer service reps for enterprise businesses. Here's why:

1. Videos are interactive

Video content is interactive and helps customer reps understand how to handle customer service issues.

After a video session, managers can use small quizzes or conduct interactive sessions to assess how well the reps understand the content and identify gaps where more training is needed.

2. Engages the viewer

Unlike text-based content, videos are engaging and hold the viewer's attention. When employees are more engaged, they can grasp the information better and put it into action.

3. Breaks down complex ideas

Videos help to break down complex ideas into smaller chunks of information that are easy for the service reps to understand and implement at work. The content makes it easy for the customer service team to follow, especially when getting onboarded to new tools and processes.

4. Easy to demonstrate

Videos are effective in demonstrating examples.

By showing how a customer rep should talk and behave with a customer, it becomes easy for the reps to understand and follow the cue.

This is particularly useful for new hires, who can quickly refer to the demonstration videos if they have any doubts.

Why use AI to make customer service training videos?

While some enterprise businesses prefer to create customer service training videos in-house, we know that it involves a lot of cost, effort, time, and expensive resources.

You must invest in expensive cameras, lights, sound recording equipment, and software to do it in-house.

Plus, you will need professional videographers who will do the script, shoot, and do post-shoot edits before making the video ready.

You can read all about the actual cost of making videos in this blog.

Additionally, it's not easy to get employees on camera.

Many enterprise businesses thus outsource the task to external vendors.

But that's a costly affair, too.

The average cost of creating a professional-quality video for a minute can range between $1000 and $5000, depending on the complexity of the video.

Plus, the output might not be as per your expectations, and it's time-intensive as well.

This is where AI video generators like Videomagic come in.

Videomagic covers everything you need to make a professional-quality video.

This means it writes the script, builds a storyboard, chooses and uploads appropriate images, superimposes texts, adds background score, renders and resizes the video, and makes it ready for use in minutes instead of the typical days or weeks it can take to go through each step.

Moreover, if you have already created the training document in text format, you can simply upload the document, PDF, PPT, or URL and convert it into a video in minutes, so you do not have to start from scratch.

All you need to do is identify the content that makes the best customer service training video.

Then, log in to Videomagic to access their AI-powered video generation platform.

Choose from one of the inbuilt templates that best fit your requirements.

Upload the video content manually or let AI fetch the content for you by inputting your URL. Upload the video content manually or let AI fetch the content for you by inputting your URL.

Once the AI completes the video generation process, preview and download the video to put it into use.

Ready to give it a shot? Get started with Videomagic today.

When can you use customer service videos?

Still, contemplating whether customer service training videos will be helpful for your enterprise business?

Here are a few instances where customer service training videos can be helpful:

1. Training new hires

It may be difficult to train if you have a large customer service team and new members are constantly joining.

You need dedicated resources who can take the new hires through the processes and train them.

Customer service training videos can come in handy here. The new hires can self-learn and understand the nuances of the job.

2. Training global remote teams

If you have a remote global customer service team, customer service training videos are a more feasible way to train them and maintain the same level of customer service.

3. Managing difficult customer scenarios

Customer training videos can help customer service teams practice conversations during difficult customer scenarios.

You can use AI video generator tools to create such scenarios from real-life examples and let your reps practice the conversations.

4. Understanding customer perspective

Customer training videos are also useful for training reps to understand situations from the customer's perspective.

Create videos from a real-life context. This will help them solve customer problems with more empathy.